Welcome to Mobile Express's Customer Services Info Page


Help – FAQs

If you've got a question please check out our comprehensive list of questions and answers on our help page.

Manage Your Account Online

We do provide an interactive online account management area. It does require you to log-in, but once logged in, you can do all of the following:

  • Track your order online
  • Review your order
  • Edit your contact details
  • Notify us of any change of your postal address
  • Change your contact preferences
  • Track your Recommend a Friend payments
  • Find the answers to all FAQs


    • How to Contact Customer Services

    We provide four easy ways to contact our customer services team, these are by telephone, email, online query form and by post. Please see details below:

    By Telephone
    For Pay Monthly / Contract Mobile Phones, please call: 0871 225 9810 (automated line)
    For Pay as You Go Mobile Phones, please use the online customer services area.

    By Email
    Our customer services email address is:

    Online Query Form – Existing Customers Only
    You can use our online query form which can be found in the my account area of the website. Please note that this is only available to existing customers.

    By Post
    Our customer services address is:
    Mobile Express Customer Services c/o Dial-a-Phone,
    Studio 330,
    Highgate Studios,
    53-79 Highgate Road,
    London NW5 1TL

    Our Business Address

    Mobile Express is a trading division of Phones 4u Limited, which is a limited company registered in England with registered company number 03154198, VAT number GB 884 2536 96, and its registered office at Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme, Staffordshire, ST5 9QD, a limited company registered in England.